Warranty - Knives
Our knives have been quality controlled and checked by our knife makers in Japan and checked by Mikazuki knives prior to shipping. However in the rare case that an item is defective, any defect will usually appear in the first month of normal use. Mikazuki knives offers a 6 month warranty for knives.
Mikazuki knives will repair or replace defective items with the exception of items mentioned in the "Exclusions From Warranty".
This warranty covers the original purchaser or initial recipient of the knife. The product will be free from defects under normal use for a Japanese knife of the same profile and thickness when properly used and maintained.
Knives should be used for vegetables and proteins such as meat and seafood. Knives should not be used for bones, frozen foods and other dense foods that have more resistance than the edge of the knife. Some knives are thinner than others and will be more easily damaged if cutting the wrong ingredients.
Knives with natural wooden handles will wear over time. This is not a defect.
EXCLUSIONS FROM WARRANTY
- Chips, broken tips
- Discolouration
- Tarnish, rust
- Damage from misuse, improper care or storage, bad sharpening technique, or accident
- Cutting hard food/objects that are too dense/resistant for the particular knife purchased. Knives have limitations and each knife is different depending on the profile, steel and thinness behind the edge.
- Non-culinary use
REPAIRS
If you have accidentally chipped or broken the tip of your knife, this is not covered by warranty and can usually be fixed by a sharpener. We offer sharpening services for a fee. Please send a photo of your knife to info@mikazuki-knives.com and we can discuss it.
WARRANTY ENQUIRIES
- If you have any warranty concerns please email info@mikazuki-knives.com and attach the receipt of purchase.
